All items will be shipped flat in a sturdy box or wooden crate via United Parcel Service, FedEx, or USPS priority mail using the service we think best for the art. The cost of shipping is shown during checkout. All work over $100 will be shipped with insurance that covers the full retail value of the work.
Larger paintings purchased in the Seattle metro area may be delivered in person (by prior arrangement with you) depending on the studio schedule.
Paintings which are purchased with a frame that is not in stock will be shipped as soon as the frame is available. It usually takes two to four weeks to obtain a frame from our suppliers.
Paintings will generally be shipped within two to five business days of receipt of payment in full. Shipping time in the United States is usually a few days. International shipping may take longer.
Work on commissioned paintings will begin as soon as our schedule allows however, once completed, oil paintings need some time to dry before they can be safely shipped. We think it's best not to rush the process.
Small commissions usually ship within three months of the order date, but larger paintings may take longer. We will provide you with an approximate completion date when you place an order.
If you are not satisfied with the original painting it may be returned within 30 days of receipt, in original condition. You are responsible for return shipment and packing. When received by us, in original condition, you will be refunded the price paid for the painting less our shipping costs.
Please note that commissioned paintings are not returnable. You will be provided with a preview of the painting prior to shipping and we will make all reasonable attempts to modify and/or repaint the painting if you are dissatisfied with its appearance.
Please notify us of all returns in advance.